The Hawaii Theatre Center has postponed its highly anticipated production, “Rocky Mountain High Experience: A John Denver Christmas,” originally scheduled for December 28, 2023. This unexpected decision has left ticket holders frustrated and confused, particularly those who had made plans around the event.
The cancellation was brought to light when one ticket holder contacted the theatre the day before the concert. They were informed that the show would now take place in December 2026, leaving many questions unanswered. Subsequent inquiries revealed that the theatre had chosen to notify patrons via computer notifications, which some audience members had yet to receive.
Judith Muncaster, a resident of Ala Moana and one of the disappointed ticket holders, expressed her dissatisfaction with the handling of the situation. “This experience has been very disappointing,” she remarked, highlighting the lack of communication regarding the postponement. Muncaster, along with six others, had purchased tickets in early November, including for two friends visiting from out of town for the holidays.
As the day progressed, the theatre began selling tickets for the rescheduled 2026 performance, further complicating matters for those who had already invested in the original event. This prompted concerns about transparency and customer service from the Hawaii Theatre Center.
The Honolulu Star-Advertiser, which welcomes public opinions, reported on the situation, encouraging other ticket holders to share their experiences. The theatre’s management has yet to provide a detailed explanation for the cancellation or clarification on how they plan to improve communication with patrons in the future.
This incident raises broader questions about event management and customer engagement, particularly during the holiday season when many families are eager to partake in festive activities. As the theatre community navigates these challenges, audience members hope for better communication and more reliable information in subsequent events.
