URGENT UPDATE: A significant outage affecting Verizon and Xfinity wireless and internet services has disrupted customers and businesses across Northeast Pennsylvania (NEPA). The outage began shortly before 4:00 PM and persisted until approximately 8:30 PM, impacting areas from the Back Mountain to the Wyoming Valley and parts of Lackawanna County.
Customers reported widespread issues, with Luzerne County 911 confirming “spotty phone service around the county, especially with Verizon and possibly other carriers.” Authorities suggest the outages are likely weather-related, a claim echoed by Xfinity, which cited “severe weather in or around your area” as the cause of the disruption.
This outage has severely affected local businesses, particularly those reliant on phone and credit card systems. Notably, CK’s Cantina & Grill in Dallas announced on Facebook, “Our phones and internet are out but we’re still here and open for cash customers, so come see us!” Many establishments are adapting by switching to cash transactions only, highlighting the immediate impact on their operations and customer service.
Local residents are urged to stay updated as the situation develops. Authorities continue to monitor the outages and their impact on the community. With businesses adjusting to these disruptions, the need for reliable communication and internet services is more critical than ever.
Next Steps: Customers are advised to check with their service providers for updates and potential resolutions. Businesses are encouraged to prepare alternative payment methods to accommodate customers during this outage.
As the situation unfolds, further updates will be provided. Stay tuned for the latest developments on this urgent situation affecting NEPA.
