UPDATE: Southwest Airlines has just announced a significant policy change that will require plus-size passengers to pay for an additional seat, effective January 27, 2024. Previously, this extra seat was offered for free, making the airline a popular choice for larger travelers.
Under the new policy, passengers who “encroach upon the neighboring seat” must now purchase an additional ticket, which is non-refundable. This change marks a drastic shift for Southwest, known for its accommodating stance towards plus-size customers. Previously, travelers could either pay for an extra seat in advance and receive a refund or request an additional seat at no charge at the airport.
The airline is urging customers to reserve both seats at the time of their initial booking. Both seats must now be reserved in advance, further complicating travel plans and budgeting for many plus-size individuals. In some cases, refunds may be available if both seats are purchased within the same fare class and there is at least one open seat on the flight.
The National Association to Advance Fat Acceptance (NAAFA) has condemned the changes as “devastating.” Executive Director Tigress Osborn stated that this decision increases financial burdens on plus-size individuals and creates a distressing travel experience. She remarked, “Southwest was the only beacon of hope for many fat people who otherwise wouldn’t have been flying, and now that beacon has gone out.”
Travel agent Kaycee Bivens, who specializes in assisting plus-size customers, expressed her disappointment, noting that this new requirement could add an additional $300 to $400 to travel budgets. Bivens highlighted that for those already budgeting for travel, this increase could lead to fewer travelers choosing to fly.
Southwest Airlines has committed to informing past passengers who utilized the extra seat policy about these new rules. This announcement follows other recent changes, including the controversial removal of its open seating arrangement, which allowed passengers to choose their seats after boarding.
This developing story is set to impact countless travelers across the United States and beyond. As many plus-size individuals face challenges in air travel, the repercussions of this policy could resonate throughout the industry, potentially influencing other airlines to follow suit.
Stay tuned for further updates on this evolving situation.
